Return and Refund Policy for AZ Kayaks

Last updated: March 15, 2022

Thank you for shopping at AZ Kayaks and Paddleboards.

We strive to maintain high-quality service and customer satisfaction. While we rarely encounter dissatisfied customers, we are more than willing to work with anyone who feels the need to request a refund. If, for any reason, you are not completely satisfied with a purchase or rental, we invite you to review our return and refund policy.

The following terms apply to any products or rentals purchased from us.

Interpretation and Definitions

Interpretation

The following terms are defined with capitalized words to clarify their meaning. These definitions apply whether they appear in singular or plural form.

Definitions

Company: Refers to AZ Kayaks and Paddleboards, LLC, located at 1035 N Ellsworth Rd, Mesa, AZ 85207.
Goods: Items available for sale or rental.
Orders: A request to purchase or rent Goods.
Service: Refers to the website and services provided by AZ Kayaks.
Website: The online platform accessible at https://azkayaks.com and https://azpaddleboards.com.
You: The individual or legal entity using our services.

Your Order Cancellation Rights

You can cancel your order before your pickup time without providing a reason. However, the cancellation deadline is 48 hours before you receive the Goods.

To cancel your order, please inform us via:

Email: support@azkayaks.com
Text/Call: (480) 690-3222

We do not offer refunds for orders. However, we will hold a credit in your account, which you can use on another day, provided you give us at least 24 hours’ notice. We will work with you to reschedule your rental based on availability.

Conditions for Returns

To be eligible for a return, please ensure that:

The Goods were purchased within the last 14 days.
The Goods remain unopened and unused.
You have the original receipt that matches our records.

We reserve the right to refuse returns if these conditions are not met.

Returning Goods

You are responsible for returning the Goods to us in person at our shop:
1035 N Ellsworth Dr, Mesa, AZ 85207
If we suspect the Goods will be lost or stolen, we may charge the card on file. If the Goods are returned in good condition, we will refund the charged amount, minus the rental fee for the number of days the items were unavailable.

Lost or Stolen Charges

Double kayak: $600
Single kayak or paddleboard: $300
Kayak carrier: $60
Paddle: $40
Life jacket: $35
Ratchet strap: $10
Tie-down strap: $5
Safety light: $5
Pool noodle: $5

We are not responsible for retrieving lost items and may decline such requests. If we agree to pick up the Goods, a $70 charge will be applied.

Group Rental Refund Policy

Group rentals include events like Full Moon Floats, Glow Floats, and Yoga Floats. These rentals require significant coordination and customer service, so they are non-refundable. However, if the weather becomes unsafe, we will allow you to reschedule within 12 days at no additional charge. Please inform us of your preferred date, and we will work around our availability. Note that switching to a future group rental is not permitted.

Contact Us

If you have questions about our return and refund policy, please contact us via:

Email: support@azkayaks.com