Last updated: March 15, 2022

Thank You for shopping at AZ Kayaks and Paddleboards.

Overall, We are very generous and fair with Our refunds. We perform at an incredible level of quality and customer service, and currently only have satisfied customers, but in case We do run into a customer that is angry at the level of quality we provide, We are more than willing to work with said customer. If, for any reason, You are not completely satisfied with a purchase or rental We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased or rented with Us.

 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to AZ Kayaks and Paddleboards, 1035 N Ellsworth Rd, Mesa, AZ 85207.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase or rent Goods from Us.
• Service refers to the Website.
• Website refers to AZ KAyaks and Paddleboards, accessible from https://azkayaks.com and https://azpaddleboards.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
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Your Order Cancellation Rights

You are entitled to cancel Your Order before Your pickup time without giving any reason for doing so.

The deadline for canceling an Order is 48 hours before the date on which You will receive the Goods or on which a third party You have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of Your decision by means of a clear statement. You can inform us of Your decision by:

• Email: support@azkayaks.com
• Text/Call: (623) 280-2485

We do not issue refunds for Orders, so Once You inform us of Your decision You will be given a credit that will be held on Your account so that You are able to use Your Order on any given day with a 24 hours notice by texting or calling the same number listed above. We will do our best to work with You based on availability for the new day You request.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days

The following Goods cannot be returned:

• The supply of Goods that show signs of being opened or used.
• The supply of Goods that don’t have an original receipt that matches our purchasing system.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should return the Goods in person at the following address during regular business hours:

1035 N Ellsworth Dr
Mesa, AZ 85207

We will inspect the Goods upon arrival to determin whether the packagin has been opened or Goods have been used. We will be flexible and fair with our judgement.

 

Group Rental Refund Policy

The following group rentals will have a separate refund policy and will be referred to as “Group Rentals”:

1. Full Moon Floats
2. Glow Floats
3. Paddle Lessons
4. Friday Floats
5. Yoga Floats

Group rentals are difficult to coordinate and take lots of workers, scheduling, and customer service leading up to, during, and even after the Group rental and are therefore non-refundable. Given the difficulty and time it takes to prepare each group rental, we rarely postpone or cancel group rentals, even if there is rain, and don’t give refunds if we feel it is safe to be out on the water.

However, sometimes weather is unpredictable and can quickly be unsafe for anyone to be out on the water. We watch weather patterns and movements of the clouds to determine whether or not to reschedule or stop an group rental early.

• If we reschedule a group rental based on weather, You will have the right to cancel based on our Order cancellation policy above.
• If we stop an group rental early, You will not have the right to receive a refund, but will instead receive a coupon code to use for Your next order (typically $10 or more based on how early the group rental was cancelled).

Contact Us

If You have any questions about our Returns and Refunds Policy, please contact us:

• By email: support@azkayaks.com